LoadLens — Terms of Service

These terms apply to the LoadLens Chrome extension, the website loadlens.krait.studio and the LoadLens account and Pro subscription (together, "LoadLens"). LoadLens is operated by Bogdan Bucataru, an individual based in the Republic of Moldova ("we", "us"). By installing the extension, creating an account or buying a subscription you agree to these terms.

1. What LoadLens is

LoadLens is a browser extension for truck dispatchers and owner-operators. On top of the load boards you are already signed into, it shows profitability, Hours-of-Service and broker information, plans routes and can send you alerts. The extension is free to install. Some features require a Pro subscription; the current list is on the pricing section of our website.

2. Your account

• You need an account for Pro features. Give a valid email and keep your password safe; you are responsible for activity under your account.
• One subscription is for one person. Pro can be used on up to 3 of your devices.
• You can delete your account at any time in the extension (Settings → Delete account).

3. Load boards and your responsibilities

• LoadLens is not affiliated with, endorsed by or sponsored by DAT Solutions, Truckstop or any other load board. Their names are used only to describe compatibility.
• You use LoadLens with your own load board subscription and are responsible for following that load board's terms, including any limits on searches or automation. Optional features that act on your open load board tab (such as auto-refresh) are off by default; turn them on only if your load board terms allow it.
• Do not use LoadLens to share your load board login, resell load board data or break the law.

4. Pro subscription and payments

• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
• Pro costs US$24 per month, plus any sales tax or VAT that Paddle charges in your location. Prices may change; we will notify subscribers by email at least 14 days before a price change takes effect, and the new price applies from the next billing period.
• Every new account gets a free 14-day Pro trial once. No card is needed for the trial, and it does not turn into a paid subscription on its own.
• A paid subscription renews automatically every month until you cancel. You can cancel at any time from the link in your Paddle receipt or by writing to us; Pro stays active until the end of the period you already paid for.
• Refunds are described in our Refund Policy.

5. Data

How we handle data is described in our Privacy Policy.

6. Estimates, not advice

Rates, profitability scores, market data, Hours-of-Service calculations, broker ratings and route plans are estimates based on the information available to the extension. They can be incomplete or wrong. They are not legal, compliance or financial advice: you and your drivers remain responsible for decisions about loads, brokers and compliance with FMCSA Hours-of-Service rules.

7. Availability and changes

We work to keep LoadLens available, but load boards change their pages without notice and features may stop working until we update the extension. We may change or discontinue features. If we discontinue Pro, we will refund the unused part of the current paid period.

8. Disclaimer and limitation of liability

LoadLens is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost profits, lost loads, fines or penalties, and our total liability for any claim is limited to the amount you paid us for LoadLens in the 12 months before the claim. Nothing in these terms limits rights you have as a consumer under the law of your country.

9. Termination

You can stop using LoadLens at any time. We may suspend or close an account that breaks these terms, after warning you by email where possible.

10. Changes to these terms

If these terms change materially, we will update the date above and notify account holders by email before the change applies.

11. Contact

Questions about these terms: [email protected]